Quite a few people, including myself, are experiencing this problem. Save it to your Desktop. Posted 05 December – Close all open windows except the red dos HaxFix window and then press Enter The computer will reboot After reboot a new logfile will open. Thanks for the help. Be assured, any links I give are safe.

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R3 osppsvc;Office Software Protection Platform;c: Tech Support had no idea how to solve my problem Select your Platform and check the box that pcdr kernel mode service helper No malicious items detected Combofix log is here: Once the program has loaded, select ” Perform Full Scan “, then click Scan. I am running Windows Vista. Your security programs may give warnings for some of the tools I will ask you to use.

A Notepad document should open automatically called checkup. Please be patient while it scans your computer. Posted May 12, However, the process ID shown for the parent process that started the driver installer is not for a process that is currently running, so I cannot say for sure what started this installer. Use File, Exit pcdr kernel mode service helper terminate Spybot Reboot your machine for the changes to take effect. I tried to restored my system using an absolute clean image this is the factory imagethen I have to install all softwares to make the PC able to work, then after a few days the deletion happens again.

Download ComboFix by sUBs from one of the below links. I decided to delete the Java again, and start from scratch. You will be prompted to install an application from Kaspersky. It disconnected the drive again.

Malwarebytes found Trojan.Agent [Solved]

If I do a ctrl-alt-del and try krrnel start the taskmanager I get another error pcdr kernel mode service helper taskmanager with the same error code. Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted.

Make sure you read all of the instructions and fixes thoroughly before continuing with them. Double-click the red SG in your system try to open Spywareguard.

Trojans redirecting browser, and others

When I boot into normal mode before pcdr kernel mode service helper login screen comes up I get a hleper screen with one error on it. Post as a guest Name. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. No malicious items detected Folders Infected: The service did not respond to the start or control request in a timely fashion.

Malwarebytes found 01 [Solved] – Virus, Spyware, Malware Removal

When the scan has finished, in the menu, click file and choose save report list Save the report to pcdr kernel mode service helper desktop. The most recent software I installed before the first occurrence of this virus moee Docker for Windows, and some Dell driver updates, they are all downloaded from official sites. Did you miss your activation email? Please include the text from C: Click the green arrow at the right, helped the scan will start.

The redirect doesn’t always redirect, but usually does. Cheers, heelper Edited by sage5, 04 December – Security Update for Microsoft. I am paying for premium support and will contact my Dell support rep. Jeroen Ritmeijer 1 2 I don’t know for sure why it only deletes files from a specific folder, but it is my most important folder that I always have open in the file explorer. These directions talk a lot about windows XP and I have Vista, should I still follow all the directions?

One of the DDS logs is missing. You must log in or sign up pcdr kernel mode service helper reply here. Any help would be greatly appreciated. BB code is on. When disinfection is completed, a log will open in Notepad and you serice be prompted to Restart.

The time now is Can mernel download it on another computer and transfer it to your computer using the method I described in my opening post? No malicious items detected Registry Keys Infected: For full access please Register. Posted May 15, If pcdr kernel mode service helper use a storage device hold the shift key down while inserting the USB storage device for about 10 secs.